Frequently Asked Questions (FAQ)
1. How long does shipping take?
Orders are typically delivered within 3–7 business days across India. Delivery times may vary depending on your location.
2. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on eligible orders. COD availability will be shown during checkout.
3. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can also use our Track Your Order page.
4. What is your return policy?
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. For complete details, please refer to our Return & Refund Policy.
5. Are your phone cases compatible with wireless charging?
Most of our phone cases support wireless charging. Please check the product description for compatibility details.
6. How can I contact customer support?
You can contact us through our Contact Us page or email us at support@shellzone.in.
7. Do you provide warranty on products?
Warranty coverage varies by product. Please refer to the individual product description for warranty information.
8. Can I cancel my order?
Orders can be cancelled before they are shipped. Once dispatched, cancellation requests cannot be processed.
9. What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available).
10. Do you ship across India?
Yes, we deliver to most locations across India through trusted courier partners.
11. Are your products original and high quality?
Yes, we carefully select our products to ensure quality, durability, and customer satisfaction.
12. What should I do if I receive a damaged product?
Please contact our support team within 48 hours of delivery with photos of the damaged item and packaging for assistance.