privacy-policy

Privacy Policy

Last updated: June 2026

At ShellZone, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website shellzone.in or make a purchase from us.

Information We Collect

When you visit or make a purchase from ShellZone, we collect certain information from you, including:

  • Name, billing address, shipping address, email address, phone number
  • Payment information (we do not store card details — all payments are processed securely)
  • Order history and purchase details
  • Device information, IP address, and browser type
  • How you interact with our website (pages visited, time spent, referring sites)

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send you order confirmations, shipping updates, and delivery notifications
  • Respond to your queries, returns, and complaints
  • Send promotional emails and offers (only if you have opted in)
  • Improve our website and customer experience
  • Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Shipping partners (such as Delhivery, BlueDart, DTDC) solely to deliver your order
  • Payment gateways (such as Razorpay, PayU) to process transactions securely
  • Shopify Inc., our e-commerce platform provider
  • Government or legal authorities if required by law

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and understand how visitors use our site. You can choose to disable cookies through your browser settings, but this may affect some functionality of the website.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Opt out of marketing communications at any time by clicking "unsubscribe" in any email

Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.